Returns & Exchanges


We always offer Returns & Exchanges within 14 days of receipt of order

- A return or exchange of your entire or parts of your order can be made provided that the goods are unused, all tags remain intact and that the packaging is undamaged.

- We aim to process all returns and refund you within 2-5 working days after receiving your returned goods.

- As per our Terms & Condition you will have to pay for the return shipping fee.

How to make a return or exchange:
1) Please return your goods properly packaged in original packaging. We will not accept any goods that are damaged during the return shipping if they are not properly packaged.
2) Please fill in the return note and reason for return/exchange (Can be downloaded below)
3) Please enclose your return note with your package
4) Deliver your package to the post office and keep the receipt of your return provided by the post office.

Download Return Note: Return Note.pdf

Please send the return to:
Bud to Rose Diddi Design AB
Västkustvägen 48
254 71  Hasslarp
Sweden

REFUNDS

Card Payments
If you have paid with a debit or credit card the returned amount will be automatically transferred to your account within 30 days. Please note that the amount will be transferred to the same card as used for the original order.

Invoice
By logging onto”My Pages” you can move the invoice’s due date forward by 10 days and you can also check when the return was registered by obtaining an updated version of your invoice. You can log onto by stating your e-mail address which was used during your purchase or your OCR/Invoice number and your personal identity number. If the return has not been registered close to the invoice due date, then please contact Klarna customer service for help and information.

Account
The invoice will be adjusted to your Klarna account. If you choose to return parts of your order the returned goods amount will be adjusted on the next invoice sent to you. Please note that we can only credit the returned goods value after we have received it at Diddi Design.

COMPLAINTS & CLAIMS ON DEFECT ITEMS:

- You have a 1 year warranty and a 3 year right to complain on all products. In case of complaint no shipping charge or return shipping fee will be charged. If you have received a defect item, please contact our customer service as soon as possible via email: webshop@budtorose.se  or by phone +46 42-206730.  (Opening Hours: 09.00 – 12.00am and 01.00 – 03.00pm).

- Bud to Rose has the responsibility for the product until you have received it. If you discover damage to the parcel before you open it, please contact customer service via email:webshop@budtorose.se or by phone +46 42-206730 (Opening Hours: 09.00 – 12.00am and 01.00 – 03.00pm).

- If you suspect that an item is missing from the parcel, or that the seal is broken, the distribution centre should be notified/informed of this immediately.


Bud to Rose Customer Service Team is happy to help, if should you have any further questions!